Software Support That Never Leaves You Stranded
Bug fixes, security patches, performance tuning, and new features for your existing software — even if someone else built it. SLAs measured in hours, not weeks.
Software doesn't stop needing attention after launch — and too many businesses are stuck with apps their original developer abandoned. Fanya Tech provides software maintenance and support services for web applications, mobile apps, ERPs, and ecommerce platforms, whether we built them or inherited them. We audit your codebase, stabilize what's fragile, and put monitoring in place so problems get caught before your customers notice.
Engagements run from monthly AMC plans to dedicated developer teams working as an extension of your company. Every plan includes response-time SLAs, a named point of contact, monthly health reports, and transparent hour tracking — so you always know what you're paying for and what got done.
Everything included in our
maintenance & support engagements.
Bug Fixing & Issue Resolution
Prioritized ticket handling with SLA-bound response times — critical production issues jump the queue.
Security Patches & Upgrades
Framework updates, dependency patching, SSL, and vulnerability fixes that keep you off the breach headlines.
24/7 Monitoring & Uptime
Automated uptime, error, and performance monitoring with alerting — we often fix issues before you notice.
Performance Optimization
Slow pages and heavy queries diagnosed and tuned; databases indexed; infrastructure right-sized to cut costs.
Legacy Modernization
Gradual migration of outdated PHP/legacy systems to modern stacks — without a risky big-bang rewrite.
Dedicated Developer Teams
Hire vetted full-stack, mobile, or DevOps engineers monthly — managed by us, directed by you.
A transparent process that
keeps you in control.
- 01
Codebase & Infrastructure Audit
We review code quality, security posture, hosting, and documentation, then deliver a prioritized health report.
- 02
Stabilization Sprint
Critical bugs, security holes, and backup gaps are fixed first so your platform stands on solid ground.
- 03
Monitoring & SLA Setup
Uptime checks, error tracking, and escalation channels go live with agreed response-time commitments.
- 04
Ongoing Support Cadence
Ticketed fixes, scheduled updates, and monthly reports keep systems healthy and stakeholders informed.
- 05
Continuous Improvement
Beyond keeping the lights on — we ship enhancements and modernization in planned increments.
Our tech stack.
We Support
- Node.js / PHP / Python
- React / Angular / Vue
- Android / iOS
- WordPress / Legacy
Databases
- MongoDB
- MySQL / PostgreSQL
- Redis
Monitoring
- Uptime & Error Tracking
- Log Aggregation
- Performance APM
Infrastructure
- AWS / GCP / Azure
- cPanel / VPS
- Docker
- CI/CD
Frequently asked
questions.
How much do software maintenance services cost?
AMC plans start at ₹8,000/month ($800/month) for standard websites and apps, scaling with system complexity and SLA level. Dedicated developers start around ₹25,000/month ($1,500/month). Every plan includes a fixed monthly report of hours and work completed.
Can you support software built by another company?
Yes — inherited codebases are our daily work. We start with a paid audit (adjusted against your first AMC invoice), document what exists, stabilize critical issues, and take ownership of ongoing support even without help from the original developers.
What response times do you guarantee?
Depending on plan: critical production-down issues get 1–4 hour response with immediate escalation; high-priority bugs within one business day; routine requests on a scheduled cadence. SLAs are written into the contract, not just promised.
Do you handle server management and hosting too?
Yes — server setup, migrations, SSL, backups, scaling, and cost optimization on AWS, GCP, Azure, or Indian hosting providers. Many clients cut 20–40% of their cloud bill after our infrastructure review.
Can you add new features, not just fix bugs?
Absolutely — support hours can be used for enhancements, and larger features are scoped as mini-projects with fixed quotes. Your product keeps evolving instead of just surviving.
Ready to start your maintenance & support project?
Get a free consultation and a fixed, itemized quote within one business day. No pressure, no obligations.